Cost-Effective Customer Portal Solution

A small business wanted to provide portal access to a large number of customers but could not afford purchasing Salesforce Experience Cloud licenses for every user.

• High licensing costs for a large number of community users.
• Limited budget for customer portal access.
• Need to provide a secure and user-friendly portal without increasing operational costs.

• Developed a custom portal solution using a shared Salesforce Experience Cloud license.
• Enabled multiple customers to securely access the portal through a custom authentication mechanism.
• Provided access to relevant records, documents, and services while maintaining a seamless user experience.