Agentforce
Bring AI-Powered Agents Into Your Salesforce Ecosystem
Salesforce AI services help organizations introduce AI-powered experiences across customer, employee, sales, and service operations. At Shrum Tech, we help businesses identify practical AI opportunities and turn them into production-ready solutions using Salesforce Agentforce, Salesforce Einstein, and Salesforce generative AI capabilities.
Our approach starts with understanding your business processes. We identify repetitive activities, information-intensive processes, and customer interactions where AI can provide meaningful value through conversational AI and intelligent automation.
Build AI Agents That Understand Your Business
We connect Agentforce with relevant Salesforce data, knowledge, business processes, and actions. Our solutions can support customer service, sales teams, and employees by helping users find information, answer questions, and complete routine tasks.
We also help organizations evaluate and implement Salesforce AI capabilities, including Einstein AI Salesforce solutions and Salesforce's evolving AI capabilities.
Our Salesforce AI Services
We support the complete AI lifecycle—from strategy and use-case discovery through implementation, testing, optimization, and ongoing support.
• Agentforce Strategy & Implementation
• Salesforce Einstein & Generative AI
• Conversational AI Solutions
• AI Data & Knowledge Integration
• AI Automation & Custom Development
• Testing, Optimization & Support
Business Value
The goal is not simply to add AI to Salesforce. We create intelligent experiences that can reduce repetitive work, improve responsiveness, increase productivity, and help teams focus on higher-value activities.